Refund policy

Refund requests are usually not entertained by us as Fidele+ is a food/edible item. In case there is any manufacturing defect or transit damage with the product, we will take it back and replace it with an equivalent product.

To be eligible for an exchange, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@fidele.co within 2 working days of receiving the product. To raise an exchange request, please follow the instructions below:

Mention your order ID and send a photograph of the package in case of damage or spoilage to info@fidele.co.

We will organise a pick up of the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so that we can coordinate with our delivery partners on your product.

Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.

You can always contact us for any return question at info@fidele.co.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.